Shipping & Delivery FAQ

Effective Date: [Insert Date]

Here’s everything you need to know about how we ship Twiggy Things right to your door across the UAE.

1. Where do you deliver?

We currently deliver across all 7 Emirates in the UAE.

2. How much does shipping cost?

• Standard delivery: AED [Insert Flat Rate or Free Over X].
  
  

• Final shipping charges are displayed at checkout before payment.
  
  

3. How long does delivery take?

• Orders are processed within 1–3 business days.
  
  

• Delivery within 2–5 business days depending on your Emirate and courier conditions.
  
  

4. Can I track my order?

Yes. Once your order is dispatched, you will receive an email or SMS with the tracking link and courier partner details.

5. What if my item arrives damaged or is missing?

Please email us at support@twiggythings.com within 48 hours of receiving the order, along with photos. We’ll assist with a replacement or refund promptly.

6. Do you offer same-day delivery?

Not at the moment, but we are working with our courier partners to offer this option soon.

7. Can I change my delivery address after ordering?

Yes, if the order has not yet been shipped. Contact us as soon as possible at support@twiggythings.com.